ygn365 Privacy Policy
This policy clearly explains how we collect, use, and protect your personal information.
1 Introduction — Purpose of This Policy
As the ygn365 online casino and football betting platform, we take seriously our responsibility to respect and protect users' personal information. This privacy policy clearly explains what data ygn365 collects while you use our website and services, how that data is stored, who it is shared with, and what rights you have over your own data.
By continuing to use ygn365 services, you are considered to have agreed to the terms in this policy. If you have any questions about this policy, you can contact our support team at any time.
2 Information We Collect
We collect only the data needed to provide services, protect accounts, and meet our legal obligations. The following categories are included—
Information you provide directly
- Name and date of birth (to verify you are 21+)
- Email address
- Data collected when creating an account — username and password (stored as a hash)
- Payment-related data (deposit and withdrawal records)
- National registration card or citizenship card copy for KYC (Know Your Customer) verification
- Communication records — Live Chat and Email contacts
Automatically collected data
- IP address and network information
- Browser type, operating system and device model
- Login times, page views and click records
- Session cookies and performance cookies
- Game records — bets, results and play times
Data received from third parties
- Payment confirmation data from KBZPay, Wave Money, AYA Pay and CB Pay
- Verification data from fraud prevention services
3 How we use your data
We use your data for specific purposes based on the legal grounds we have established—
- Creating, verifying and maintaining your account
- Processing deposits and withdrawals
- Keeping game records and calculating bonuses
- Checking for financial fraud and money laundering
- Providing Responsible Gaming tools
- Studying play patterns to improve service quality
- Fulfilling requests from legal, audit or regulatory authorities
- Security checks and system maintenance
We will never sell your data to advertising companies.
4 Cookies and tracking technologies
The ygn365 website uses cookies to provide a good user experience and improve site performance. Cookies are small files stored in your browser that help maintain session data, remember your preferences and carry out security checks.
Types of cookies
- Essential Cookies: Maintaining login sessions and storing security tokens — if these cookies are disabled, the site will not work.
- Performance Cookies: Anonymous data for checking site speed and play patterns
- Functional Cookies: Remembering your language and preferences
You can control cookies through your browser settings, but if essential cookies are disabled, some services will not be available.
5 Sharing data with third parties
We share your personal information with third parties only in the following situations—
Service Providers
KBZPay, Wave Money, AYA Pay and CB Pay, which process payments, receive only the data needed to complete money transfers. Our technology service providers can access only limited data for site maintenance.
Legal obligations
When competent authorities — financial regulators, judicial bodies — make an official request, we cooperate in accordance with the law.
Business transfers
In the event of a merger, acquisition or asset transfer, data may be transferred. If this happens, we will notify you in advance.
We will never sell data to third-party advertising networks or data brokers.
6 Data retention period
We retain data for as long as necessary to provide our services and meet legal obligations—
- Account data: For the duration the account is open and fifteen years from the date of closure, due to financial regulatory requirements
- Financial records: Retained in accordance with financial regulatory requirements
- Game records: Retained for Responsible Gaming checks and as required by financial regulations
- KYC documents: Retained in accordance with legal requirements
- Activity logs: Retained for a short period for security checks and service improvement
After the retention period, data is securely deleted or anonymized.
7 Your Data Security Measures
ygn365 uses technical, administrative, and physical security layers to protect your personal information—
- SSL / TLS Encryption: All data transmissions pass through encrypted channels only
- Password Hashing: Passwords are not stored in plaintext — they are stored using a strong hash algorithm
- Access Control: Data is accessible only to staff who need it (need-to-know basis)
- Two-Factor Authentication: Provides an extra layer of protection when logging into accounts
- Fraud Detection: Suspicious login attempts are monitored in real time
- Regular Security Audits: Our systems are reviewed and maintained on a regular basis
We understand that no system can be 100% protected against every cyber threat. If a breach is detected, we will act immediately and notify any affected users.
8 Your Privacy Rights
You have the following rights regarding your personal information—
| Right | What it means | How to request |
|---|---|---|
| Right to Access | You can request a copy of the data we hold about you | Contact support by email |
| Right to Rectification | You can request corrections to inaccurate data | Account settings or Live Chat |
| Right to Erasure | You can request deletion of your data where there is no legal requirement to retain it | Contact support by email |
| Right to Portability | You can receive your data in a readable format | Request by email |
| Right to Object | You can object to certain types of data processing | Live Chat or email |
Once we receive your request, we will let you know at the time of contact how long it will take us to respond.
9 Users Under 21
ygn365 services are for adults aged 21 and above only. We do not provide services to anyone under 21, and we do not store personal information of such individuals. We verify this requirement by checking date of birth during account registration.
If we discover that we have inadvertently collected data from anyone under 21, we will delete it immediately and close that person's account. You can report such cases to our support team.
10 Changes to This Policy
ygn365 reserves the right to update this privacy policy at any time in response to changes in law, the addition of new services, or technical changes.
For any significant changes, we will post an announcement on our website and notify you by email. Continuing to use our services after a change notice is published means you accept the updated policy.
The "Last Updated" date of this policy is always shown at the top of the document.
11 Contact Us
For any questions, requests, or complaints regarding this privacy policy, you can reach our support team—
- Email — [email protected]
- 24/7 Live Chat — available in Burmese
Our support team is available in Burmese and ready to assist with any privacy-related matters.
Data Privacy — Questions & Answers
Still have questions? Get in touch
ygn365's support team is available 24/7 in Burmese to help with any questions, including those about personal data.
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